Common Issues and Clarifications

Missing or Expired EPDs

Issue: Material Shows "EPD Missing"

Possible causes:

• Manufacturer hasn't provided an EPD yet
• EPD exists but not uploaded to BuiltCold
• Material not yet added to database

Solutions:

1. Check if manufacturer is in system
   • Use Find section to search for manufacturer
   • If not found, request manufacturer addition
2. Request EPD from manufacturer
   • Use "Request EPD" button in Manage section
   • BuiltCold will contact manufacturer on your behalf
3. Upload EPD yourself (if you have it)
   • Navigate to Manage section
   • Click "Upload EPD"
   • Select material and attach document

Issue: EPD Expired

What it means:

• The EPD has passed its validity period
• Cannot be used for program compliance
• Manufacturer needs to provide updated EPD

Solutions:

1. Contact manufacturer for updated EPD